FAQs - Frequently Asked Questions

What is the shipping time for your products?

We take 2-4 days to meticulously process your order and then, depending on your location, try to allow 3-21 days to receive it.

Do you ship anywhere in the world?

At the moment we ship to some countries in America, Europe, Asia, and Australia.


Where does your product come from?

Our international warehouse is located in China.


Do you provide tracking information on the product?

Yes, please wait 3 days after your order and ask us via email at: contact.boutiqueduvrai@gmail.com


My order is missing some items, what happens?

Our products are shipped separately according to your order. If your order contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.


I have received a damaged item. What can I do about it?

We are sorry to hear that. Simply send us a picture of the damaged item in question to the email address: contact.boutiqueduvrai@gmail.com and we will send you a similar replacement item as soon as possible.



I still haven't received my order. What is taking so long?

We apologise for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email at


Do you have a refund policy?

We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course make the payment, as long as the claim is made within 30 days of the order date and the product(s) concerned are not on sale. For more information, please read more about our refund policy: https://boutiqueduvrai.com/pages/ return-policy


Do the reviews on your site come from your customers?

Some or all of the customer reviews on our site may come from external sites or partners who share the same supplier as us.

 

What happens if I order different products?

In some cases, you may receive the products separately, and not on the same day. In fact, BDV does not wait for all products to be ready to ship. When one is ready, it is shipped, and so on, until the customer receives all of their ordered products.